Agenda

Agenda

Agenda
*Schedule is subject to change
Pre-Conference  |  Wednesday, October 2nd
6:00 - 7:00 pm
Cocktail Hour

7:00 - 10:00 pm
Welcome Dinner Event

Day One  |  Thursday, October 3rd
7:30 - 8:30 am
Breakfast

8:30 - 9:00 am
Welcome & Opening Remarks

Speakers:
Lauri Reishus, Executive Vice President and Chief Operating Officer, ARC
Mike Premo, President and Chief Executive Officer, ARC

9:00 - 10:00 am
Keynote
Disruptive Technology and the Future of Travel

How can the travel industry prepare for an increasingly complex future? In this session, leading quantitative futurist Amy Webb explains how emerging technology will disrupt — and advance — travel retailing.

Speakers:
Amy Webb, Quantitative Futurist, Future Today Institute

10:00 - 10:20 am
Trip Talks
Trip Talks: Sparking Inspiration

What does it take to inspire travel? In this talk, an industry-leading travel marketing consultancy shares how travel brands can reach travelers with a clear, impactful message that inspires action.

10:20 - 10:40 am
Break

10:40 - 11:00 am
Trip Talks
Trip Talks: Streamlined Shopping & Intelligent Offers

Corporate travelers are pressed for time, and their expectations for a simplified shopping experience have never been higher. Join Serko’s Tony D’Astolfo as he examines the trajectory of business travel and how innovative technology can create a more connected environment.

Speakers:
Tony D'Astolfo, Senior Vice President, North America, Serko Limited

11:00 - 11:20 am
Trip Talks
Trip Talks: The Purchase, Reimagined

Mobile wallets, peer-to-peer apps and other forms of payment have become ubiquitous. Consumers expect a seamless, flexible purchasing experience from every online retailer. In this session, Uplift illuminates some ways that travel retailers can increase payment flexibility, imagine new payment options and enhance the customer experience.

Speakers:
Brian Barth, Chief Executive Officer, Uplift

11:20 - 12:00 pm
Trip Talks
Trip Talks: An Integrated, End-to-End Travel Experience

How can air travel be better aligned with hotel, car and other aspects of the traveler’s trip? Journera’s Jeff Katz explores how organizations can better leverage data to create intuitive, integrated experiences for the business traveler.

Speakers:
Jeffrey Katz, Founder and Chief Executive Officer, Journera

12:00 - 1:00 pm
Lunch

1:00 - 1:30 pm
Airline Insights on Travel Retailing

ARC sits down with Southwest Airlines to discuss the latest trends in airline retailing, including Southwest’s renowned approach to the customer experience.

Breakout Sessions
1:45 - 2:30 pm
Breakout Session 1
Measuring What Matters in Travel Management

To accurately measure travel program performance, our industry’s historic corporate travel metrics are no longer good enough. In a rapidly evolving landscape, which metrics can corporations and TMCs rely on to create more productive programs with smarter policies? BCD Travel’s Miriam Moscovici and ARC’s Scott Gillespie make the case for adopting a new generation of key performance indicators (KPIs) designed to move the industry forward.

1:45 - 2:30 pm
Breakout Session 1
Creating a Connected Future with Blockchain

This session kicks off with ARC’s vision for how blockchain can facilitate synergy in the travel industry, followed by a detailed walk-through of ARC’s and Blockskye’s blockchain-enabled, direct payment solution that connects a corporate buyer and a supplier.

1:45 - 2:30 pm
Breakout Session 1
How TMCs Can Generate Revenue by Expanding Payment Options

Did you know that UATP was the first charge card ever issued in any marketplace? For more than 80 years, UATP has been issued to corporations solely by the world’s leading airlines, but that is about to change. Hear how TMCs are creating their own payment destiny by building a new revenue stream from existing business processes.

1:45 - 2:30 pm
Breakout Session 1
Fighting Fraud Through Collaboration

Card-not-present fraud is a pervasive issue for travel agencies. In this session, travel agents gain insights into this form of fraud and the underlying cost of chargebacks. ARC joins American Express Global Business Travel’s Michael Savicki to discuss how corporate travel agencies can reduce fraud risk. The discussion will also cover the unique fraud challenges in the TMC space and why collaboration around fraud prevention is so important.

1:45 - 2:30 pm
Breakout Session 1
GDS Panel: Next Steps with NDC

In this panel, leaders from the top GDSs share updates on their NDC initiatives and illuminate what’s in store for airlines and agencies seeking to use the new retailing standard.

Speakers:
Ian Heywood, Global Head of New Distribution, Travelport

2:30 - 3:00 pm
Break

Breakout Sessions
3:00 - 3:45 pm
Breakout Session 2
Measuring What Matters in Travel Management

To accurately measure travel program performance, our industry’s historic corporate travel metrics are no longer good enough. In a rapidly evolving landscape, which metrics can corporations and TMCs rely on to create more productive programs with smarter policies? BCD Travel’s Miriam Moscovici and ARC’s Scott Gillespie make the case for adopting a new generation of key performance indicators (KPIs) designed to move the industry forward.

Speakers:
Miriam Moscovici, Senior Director, Innovation and Intelligence, BCD Travel

3:00 - 3:45 pm
Breakout Session 2
Creating a Connected Future with Blockchain

This session kicks off with ARC’s vision for how blockchain can facilitate synergy in the travel industry, followed by a detailed walk-through of ARC’s and Blockskye’s blockchain-enabled, direct payment solution that connects a corporate buyer and a supplier.

3:00 - 3:45 pm
Breakout Session 2
Fighting Fraud Through Collaboration

Card-not-present fraud is a pervasive issue for travel agencies. In this session, travel agents gain insights into this form of fraud and the underlying cost of chargebacks. ARC joins American Express Global Business Travel’s Michael Savicki to discuss how corporate travel agencies can reduce fraud risk. The discussion will also cover the unique fraud challenges in the TMC space and why collaboration around fraud prevention is so important.

3:00 - 3:45 pm
Breakout Session 2
GDS Panel: Next Steps with NDC

In this panel, leaders from the top GDSs share updates on their NDC initiatives and illuminate what’s in store for airlines and agencies seeking to use the new retailing standard.

Speakers:
Ian Heywood, Global Head of New Distribution, Travelport

3:00 - 3:45 pm
Breakout Session 2
How TMCs Can Generate Revenue by Expanding Payment Options

Did you know that UATP was the first charge card ever issued in any marketplace? For more than 80 years, UATP has been issued to corporations solely by the world’s leading airlines, but that is about to change. Hear how TMCs are creating their own payment destiny by building a new revenue stream from existing business processes.

4:00 - 4:45 pm
Anything Goes: An Executive Interview

Now in her fifth TravelConnect appearance, Holly Hegeman hosts a dynamic executive interview with Scott Kirby, president of United Airlines . This interview dives into Scott’s airline industry experience, as well as the opportunities and challenges ahead for air travel. Attendees will have an opportunity to submit their questions for this dynamic, “anything goes” interview.

Speakers:
Holly Hegeman, Founder and Publisher, PlaneBusiness Banter
Scott Kirby, President, United Airlines

4:45 - 5:00 pm
ARC Awards & Recap

5:00 - 6:30 pm
Connection Hub Reception

6:30 - 10:00 pm
Dinner & Evening Event

Day Two  |  Friday, October 4th
7:30 - 8:30 am
Breakfast

8:30 - 8:45 am
Welcome

8:45 - 9:45 am
Economic Outlook: Global Dynamics Impacting Air Travel

Visa’s Chief Economist, Wayne Best, returns to the TravelConnect stage for an immersive update on economic trends. Wayne shares his perspective on the future of the travel industry in a global context, as well as identifies opportunities for travel brands to grow their businesses.

Speakers:
Wayne Best, Chief Economist, Visa Inc.

9:45 - 10:00 am
Break

10:00 - 10:45 am
Keynote
Travel Technology Startups and Shake-Ups

The travel industry is ripe for disruption. JetBlue Technology Ventures’ Bonny Simi shares her insights on the most promising technology developments in air travel — from AI to IoT. Learn which startups to watch, as well as which concepts travel organizations should be embracing for a more evolved future.

Speakers:
Bonny Simi, President, JetBlue Technology Ventures

10:45 - 11:45 am
Looking Beyond the Horizon: The Future of the Air Travel Industry

This panel of celebrated, forward-thinking industry leaders weighs in on the trends and business models they find most impactful today, as well as their vision for the future of travel.

11:45 - 12:15 pm
Distribution: Evolved — Next Steps in the Journey

ARC’s Mike Premo and Lauri Reishus tie together the key themes discussed at TravelConnect, digging even deeper into thought-provoking topics and sharing ARC’s perspective on the future of the industry.

Speakers:
Lauri Reishus, Executive Vice President and Chief Operating Officer, ARC
Mike Premo, President and Chief Executive Officer, ARC

12:15 - 12:20 pm
Farewell & Announcing TravelConnect 2020

NEED FURTHER ASSISTANCE?

General Inquiries
Kerri Mills
(703) 816-8583
kmills@arccorp.com
Press
Peter Abzug
(703) 816-8158
pabzug@arccorp.com